Affiliate and third-party ordering links
The website may link to an independent DirectLabs affiliate portal. Vitalyft Medical may receive compensation from eligible purchases made through that portal. DirectLabs controls its customer accounts, catalog, prices, availability, ordering, payment, requisitions, laboratory relationships, results, refunds, and privacy practices. Use of that portal is also subject to DirectLabs’ terms and policies.
Agreement to these terms
By using this website or requesting a service, you agree to these Terms & Conditions, the Privacy Policy, and the Website & Service Disclaimer. If you do not agree, do not submit a request or purchase a service. Additional written terms may apply to a specific collection, laboratory, kit, employer program, legal DNA case, or third-party service.
Website use and information
This website provides general business and service information. It is not an emergency service, medical-record portal, diagnostic service, or source of medical advice. You agree not to misuse the website; attempt unauthorized access; interfere with its operation; submit false, unlawful, abusive, or fraudulent information; impersonate another person; or upload malicious content.
Do not submit diagnoses, medical records, laboratory results, requisitions, Social Security numbers, Medicaid or insurance identification numbers, payment-card details, or identification images through general website forms or ordinary email.
Service eligibility and authorized requests
You must provide accurate information and have legal authority to request services for yourself or another person. A parent, legal guardian, authorized representative, employer, provider, or organization must have the permissions required for the requested service. Vitalyft Medical may request an order, requisition, kit, identification, consent, chain-of-custody documentation, laboratory acceptance, or other verification before confirming service.
Vitalyft Medical may decline, pause, or reschedule a request that is outside scope, cannot be verified, presents an unsafe condition, lacks required documentation or supplies, conflicts with laboratory or kit instructions, or cannot be completed responsibly.
Appointments and service locations
For eligible self-service options, selecting and submitting a requested time begins checkout but does not confirm the appointment. A final appointment exists only after Vitalyft Medical verifies payment, the request, location, order or kit requirements, and communicates confirmation. Unpaid checkout attempts do not reserve a time. Review-first intake requests also do not reserve a time.
Available online appointment times are displayed during booking. Business hours are Monday through Friday, 9:30 a.m.–5:00 p.m. Eastern. Standard DNA and drug-testing appointments must begin by 4:00 p.m. Other services may be scheduled later when the expected appointment length and daily availability permit. After-hours appointments may be requested in advance and are subject to approval. Employer-sponsored after-hours appointments require authorization from the employer or HR contact.
The client or requesting organization must provide a safe, reasonably clean, adequately lit, and accessible location; disclose non-medical access or safety conditions that could affect the visit; ensure required participants are present; and have required orders, kits, supplies, and identification available. Vitalyft Medical may stop or leave a visit if conditions are unsafe, threatening, unsanitary, inaccessible, or inconsistent with collection requirements.
Collection limitations
A service fee pays for the scheduled professional visit, preparation, collection effort, handling, and other expressly included work; it does not guarantee that a specimen can be obtained, accepted, tested, delivered by a particular time, or produce a particular result. Difficult access, incomplete kits, labeling problems, insufficient volume, clotting, hemolysis, stability limits, rejected specimens, or circumstances outside Vitalyft Medical’s control may require recollection or another appointment. Any additional charge must be disclosed before a new paid service is accepted.
Prices, payments, and outside charges
Displayed prices cover only the service identified at checkout. Laboratory testing, kits, shipping, additional participants, extended travel, special handling, legal documentation, rush service, recollection, and other third-party costs are separate unless expressly included. Prices and available services may change before an appointment is confirmed.
Vitalyft Medical services offered through this website are self-pay. Vitalyft Medical does not accept or bill health insurance for these services, and the client is responsible for the displayed charge and any separately disclosed costs.
Payments are processed by an outside payment provider. You authorize the amount shown at checkout and agree to provide accurate billing information. Suspected duplicate or incorrect charges should be reported promptly to Vitalyft Medical before initiating a payment dispute so the transaction can be reviewed.
Cancellations, rescheduling, and refunds
Requests cancelled or rescheduled at least 24 hours before the confirmed appointment may be moved once without a Vitalyft rescheduling fee or refunded, less any disclosed nonrecoverable laboratory, kit, shipping, payment-processing, or other third-party cost already incurred. A cancellation or rescheduling request received less than 24 hours before the confirmed appointment may require a $25 late-change fee.
If the collector has already begun travel, arrives and cannot safely or lawfully perform the service, required participants or materials are unavailable, or the client does not appear, the mobile service and travel portion may be nonrefundable. Completed collection services and nonrecoverable third-party costs are nonrefundable except where required by law. If Vitalyft Medical cancels and cannot offer a suitable alternative, Vitalyft will refund the amount it directly collected for the unperformed service.
To request a cancellation or change, call (317) 426-1123 or email care@vitalyftmedical.com. The request is effective when received; sending a message does not by itself guarantee that travel or third-party work can be stopped.
Specimen handling, transport, and independent organizations
Carrier or laboratory delivery is available only when confirmed as part of the service and compatible with the specimen instructions. Operating hours do not guarantee same-day acceptance or movement. Weather, traffic, closures, carrier schedules, laboratory cutoffs, specimen stability, packaging requirements, and third-party decisions may affect timing.
Independent laboratories, healthcare providers, kit companies, carriers, payment processors, and other organizations control their own services, requirements, results, systems, decisions, and privacy practices. Their names do not imply affiliation, sponsorship, or endorsement.
DNA and regulated collection services
Informational DNA testing is not automatically suitable for court, immigration, inheritance, custody, benefits, or other legal purposes. Legal, prenatal, kinship, and reconstruction services require intake and may require additional identity, consent, chain-of-custody, laboratory, medical-provider, or program documentation. Vitalyft Medical may not substitute an informational process for a required legal process.
Drug-testing services
DOT and Non-DOT drug-testing requests begin with service review so Vitalyft Medical can confirm the applicable program, collection requirements, identity and chain-of-custody documentation, testing provider, location, and payment pathway. Independent program providers and laboratories control their testing, medical-review, reporting, and result systems. DOT oral-fluid testing is not currently offered by Vitalyft Medical.
Intellectual property
The Vitalyft Medical name, logo, website design, written content, graphics, and original materials are protected by applicable intellectual-property laws. They may not be copied, altered, republished, sold, or used to imply affiliation without written permission. Third-party names and marks belong to their respective owners.
Disclaimers and limits
To the extent permitted by law, the website and its content are provided without a guarantee of uninterrupted access, error-free operation, service availability, laboratory acceptance, carrier performance, or a particular clinical or legal outcome. Nothing in these terms excludes rights or responsibilities that cannot legally be excluded.
Indiana law and changes
These terms are governed by applicable United States and Indiana law, without adding an arbitration requirement or waiving rights that must be preserved by law. Vitalyft Medical may revise these terms as services, systems, or legal requirements change. The “Last updated” date identifies the current website version.
Questions and professional review
Questions may be directed to care@vitalyftmedical.com or (317) 426-1123. These terms are operational safeguards and general information, not legal advice. Vitalyft Medical should periodically review the cancellation, refund, liability, consent, privacy, and regulated-service provisions with qualified Indiana counsel and applicable compliance professionals.